Warranty & Returns

From the date of your invoice, we will repair or replace any product that develops a hardware fault under normal use.

• Core hardware faults: motherboard, processor, memory, storage, screen, keyboard, trackpad and ports.
• Battery: tested before sale, and covered if it fails to hold a charge during the warranty period. Gradual loss of capacity through normal use is not a fault.
• Licensed software: operating system installation and activation issues.
• Power adapters and accessories supplied in the box.

• Accidental damage: drops, cracks and liquid spills.
• Cosmetic wear and tear after purchase.
• Unauthorised repairs or modifications.
• Software problems caused by user-installed apps, viruses or tampering, and data loss.

Email info@texpertsonline.co.za, message us on WhatsApp Business, or visit us in store. Send your proof of purchase and a description of the fault, and tell us the reason for the claim, your purchase date and whether it is within warranty. We give you a claim number to track it, and our tech team handles your query. We usually reply the same day, and always within one business day. If the product must come back to us we will arrange the courier and cover the cost for covered faults.

Returned units are inspected at our Johannesburg service centre.

If your product does not work when it arrives, tell us within 7 days of delivery and we will replace it or refund you in full, including delivery.

You may return an online order within 7 days of delivery for a full refund, provided the product is in its original condition and packaging, with everything that came in the box. Texperts arranges the collection, and the collection cost is deducted from your refund. If the product is faulty, see Making a claim: we cover the collection. Upgrades made to your specification are not eligible.

Once we have received and inspected the returned product, we refund the price paid, less the collection cost for a cooling-off return, to your original payment method within 10 business days.

This page adds to, and does not replace, your rights under the Consumer Protection Act 68 of 2008.