Frequently asked questions

Delivery is free on orders of R9,500 or more, anywhere in South Africa. Below that it is a flat R150. For express or next-day delivery, please contact us directly.

Orders placed before 2pm on a business day are processed and dispatched within 24 hours. After dispatch, delivery usually takes 3 to 5 working days depending on your area, provided there are no courier delays. Orders paid on a weekend or public holiday go out the next business day.

Yes. We deliver within South Africa, and free delivery over R9,500 has no exclusions. We do not deliver outside the country.

We send a tracking number by email or WhatsApp as soon as your order is handed to the courier. You can also use order tracking with your order number and email address.

Yes, collection is free from our main Johannesburg branch at Stellar Mall. Bring your order number; no ID is needed. Collection is not available at our other stores.

The courier makes up to three delivery attempts. After that the parcel returns to us, we investigate, and we arrange redelivery at no further fee.

Every product carries a 12-month hardware warranty, counted from the date of your invoice. If a hardware fault develops under normal use we repair or replace the product.

Core hardware faults (motherboard, processor, memory, storage, screen, keyboard, trackpad and ports), the battery if it fails to hold a charge during the warranty period, operating system installation and activation issues, and power adapters supplied in the box.

Accidental damage such as drops, cracks and liquid spills, cosmetic wear and tear after purchase, unauthorised repairs or modifications, and software problems caused by user-installed apps, viruses or tampering.

Email us, message us on WhatsApp Business or visit a store. Send your proof of purchase and a description of the fault, and tell us the reason for the claim, your purchase date and whether it is within warranty. We give you a claim number to track it. If the product must come back to us we arrange the courier and cover the cost for covered faults, and units are inspected at our Johannesburg service centre.

Yes. You can return an online order within 7 days of delivery for a full refund, as long as it is in its original condition and packaging with everything that came in the box. Texperts arranges the collection, and the collection cost is deducted from your refund. Upgrades made to your specification are not eligible.

Tell us within 7 days of delivery and we will replace it or refund you in full, including delivery.

Every unit is tested (hardware, battery, ports and performance), its storage is replaced or securely erased, the operating system is reinstalled and updated, and the unit is cleaned and detailed before it ships with a Texperts warranty.

Grade A products are in excellent condition with minimal cosmetic wear. Grade B products have cosmetic issues only, such as light wear and small scuffs, and are fully working. Both grades carry the same warranty.

Photos show the model, not the exact unit. The cosmetic condition of the unit you receive will match the grade you ordered.

Laptops come with their charger. Anything else that ships with a product is listed on its page.

We sell business-class Dell, HP and Lenovo laptops and desktops, with more brands to follow.

Yes. We do not build computers from scratch, but we can upgrade the RAM and storage on your machine and help with office installation. Request a quote.

Yes, both are coming soon. Join the list on the Printers or Tablets page and we will email you when they arrive.

Prices are in South African rand (ZAR) and include VAT unless stated otherwise.

You can pay by card and Instant EFT through PayFast, or by bank transfer (EFT). Payment terms on credit are coming soon.

Yes. We never store your card details. Card and Instant EFT payments are handled by PayFast.

Bulk orders are available on Grade B laptops. We send you a quote, you confirm it, and we then quote the bulk shipping. Bulk orders are delivered in stock boxes, safely packed.

We work hard to keep prices accurate, but errors can occur. If a price is shown incorrectly we may correct it and offer you the choice of ordering at the right price or cancelling for a full refund.

We have three stores: Head Office Showroom (China-Southern Africa Expo, Johannesburg), Johannesburg Central (Oriental Plaza, Fordsburg) and Western Cape (Icon Building, Cape Town). All are open Mon–Fri 8:00–16:30 and Sat 8:00–14:00. See store addresses and directions.

No appointment is needed at any of our branches. Walk in and get expert advice.

WhatsApp us, call 073 723 3333 or email info@texpertsonline.co.za. We usually reply the same day, and always within one business day. You can also use the contact page.